ASSISTANT TRANSPORTATION MANAGER - Regular Full-Time

General Statement of Job

Under general supervision, performs a variety of tasks in assisting with the day to day operations and planning of Bald Head Island Transportation Inc., such as managing, scheduling, and dispatching of ferry vessels, dock operations, luggage handling, tram operations, budget development and tracking, staff training and professional activities according to approved Customer Service standards and company policies.  Assists with developing plans, implementing policies and solutions to address both current and future operational requirements. Performs a management service under Bald Head Island Limited for parking and barge operations. Reports to the Transportation Manager.

                                         ILLUSTRATIVE EXAMPLES OF WORK

NOTE:  The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position.  The examples are intended to represent the level and type of work performed.  This list is not to be considered or represent an employment contract.

Essential Functions:                                        

Hire, train, evaluate, and coach personnel in all areas of responsibility; assist, supervise, and develop personnel and recommend procedures which would increase the productivity, morale, and professionalism of staff.

Identify training needs and coordinate required training for staff in all safety, operational, and compliance areas in a coordinated effort with the other Assistant Transportation Manager.

Schedule department personnel in the most efficient manner to accommodate the passenger and baggage demands each day in accordance with North Carolina Utility Commission approved tariff, tram reservations, projected resort guest arrivals, and historical trends.

Maintain an effective working relationship with personnel from other departments, e.g., Sales, Hospitality, and Administration, to enhance the operational value of the Transportation Company.

Respond to questions, comments or problems that come from senior management, property owners, resort guests, sales clients, general public, and other department’s personnel as needed.

Inspect equipment and grounds to ensure the highest level of safety; initiate actions when necessary to repair deficiencies. Ensure that the appearance of all work sites, equipment, and staff meet company standards.

Ensure that documentation required by regulating agencies or governments at any level are accurately maintained on a timely basis, together with any documentation required by BHI Transportation, Inc., or BHI Limited, LLC.

Formulate and provide input to the preparation of operating and capital budgets. Serve as a budget liaison for the Transportation Department and work with leadership in developing budgets.  Monitor costs and recommend saving opportunities to keep budgets in line with projections.  Research costs and recommend resources as needed.

Interact with Accounting and IT Departments to ensure frequent and accurate reconciliation of revenues and expenses.

Maintain department financial and vendor files.

Communicate effectively with the Transportation leadership team regarding overall operations in daily activities.  Follow up in a timely manner with leadership staff to ensure that activities have been completed.  Troubleshoot and offer help to fellow Assistant Transportation Manager.

Act as the Transportation Manager as directed or needed.

Deep Point Terminal

Serve as Terminal Manager and Facility Security Officer for the Transportation Terminal in Southport.

Give advice and direction to subordinate supervisors and vessel masters overseeing ferry operations.

Ensure proper scheduling of captains and crew to operate the passenger ferries and barge according to published approved schedules.

Participate in dealings with the U.S. Coast Guard regarding ferry operations, watercraft maintenance, and crew issues.

Ensure safe, on-time operation of all systems in the Mainland Transportation and Barge Departments.  Develop safety procedures and identify training needs in liaison with other Assistant Transportation Manager.

Participate in the planning process under the leadership of the Transportation Manager, regarding ferry, dock, vehicle parking, and facility issues on the Southport side of the Cape Fear River.

Supervision of 6-9 Parking Attendants and a Lead Parking Attendant

Perform a management service for Bald Head Island Limited Parking Department managing all parking operations at Deep Point, including maximization and accountability of revenue capture on a shift to shift basis using various manual and automated sources.  

Ensure all Parking Attendants are trained and fully qualified in administrative and operational aspects of the Parking system including equipment, technology, revenue accountability, and tracking of customer data.

Compile parking reports accounting for daily, monthly, and annual volume, utilization, and other related statistics.

Initiate annual parking renewal process and monitor progress to completion.  Maintain and track all parking agreements and parking cards.

Attain and maintain expertise in custom software suite for parking operations (ParkingSoft).  Train subordinates on the use of this systems.

Occasionally, provides relief to Captains or Mates for fleet operation during vacations or as needed.

Possession of a valid US Coast Guard Captain’s license.

Bald Head Island Terminal

 Serve as Terminal Manager and Facility Security Officer for the Transportation Terminal on Bald Head Island.

Plan, direct and organize the activities and personnel in the Island Transportation Department, Deep Point Ground Crew and Call Center Departments.

Ensure safe, on-time operation of all systems (tram, trailers, baggage dollies, etc.) in the Island Transportation Department.  Develop safety plans and identify training needs.

Give guidance and direction to subordinate supervisors overseeing dock operations, tram reservations, and transportation vehicle operations. Work with other Assistant Transportation Manager in coordinating dispatch operations.

Enforce all existing operational rules regarding use of the terminal facilities on Bald Head Island, including but not limited to dock areas, and access to non-passenger areas. For barge landing area, perform a management service for BHIL.

Participate in the planning process under the leadership of the Transportation Manager and in liaison with other Assistant Transportation Managers regarding all dock, reservation, dispatch, routing and facility issues on Bald Head Island.

Maintain close working relationship with Vehicle Maintenance.  Ensure all ground transportation equipment (trams, trailers, etc) is maintained in top condition at all times. 

Establish relationships and work directly with outside vendors and contractors as necessary to properly maintain Transportation facilities and equipment.  Schedule maintenance to ensure fleet optimization.

Accountable for excellent Customer Service for Bald Head Island Transportation.  Manage 7-10 Customer Service Representatives. 

Ensure all Customer Service Representatives are trained and fully qualified in administrative and operational aspects of the ferry ticketing system including equipment, technology, revenue accountability, and tracking of customer data.

Attain and maintain expertise in custom software suites for reservations and ticket sales (RTP).  Train subordinates on the use of these systems.

Additional Functions:

Ensure that supplies are ordered to support operations.

Perform or supervise clerical functions including accurate maintenance of employee time/attendance records and payroll.

Perform other related work as required.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE

Graduation from a two year college with a degree in operations, management, or a related area with three years of experience in a position involving marine operations and maintenance, the transporting of passengers and baggage handling with at least a year in a supervisory capacity; or an equivalent combination of training and experience to provide the necessary skills, knowledge and abilities.

SPECIAL REQUIREMENT (S)

Possession of a valid North Carolina driver's license.

Requires the ability to exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.